Carpets of Arizona Reviews

Love this place, incredibly happy wth the customer service, cleanliness, and they had a killer selection which was needed for our custom project. Thanks to Shane and his team for... read moreLove this place, incredibly happy wth the customer service, cleanliness, and they had a killer selection which was needed for our custom project. Thanks to Shane and his team for going above and beyond to help us on our project. read less

I couldn't be happier with the services provided by Carpets of Arizona and the carpet installers. Jesus and his son were very courteous and answered all my questions.

We were searching for just the right area rug pad and Monica showed us several samples until we found just the right one. She was very patient and helpful!

The customer service at Carpets of America is great! Monica S. is very knowledgeable and friendly. She listens to what you want and finds just the product to... read moreThe customer service at Carpets of America is great! Monica S. is very knowledgeable and friendly. She listens to what you want and finds just the product to match your needs. read less

I truly appreciated Tyler's knowledgeable service, as well as how friendly and helpful everyone was at the store. Tyler helped me select a quality carpet within my budget that would... read moreI truly appreciated Tyler's knowledgeable service, as well as how friendly and helpful everyone was at the store. Tyler helped me select a quality carpet within my budget that would wear well and withstand the dogs' messes. The installer, Jose, was professional and top notch. I would definitely purchase from them again, thanks! read less

Need new carpet? Then don't hesitate to visit Carpets of Arizona! We worked with Cheryl to help us pick the right carpet for our living room and couldn't be happier... read moreNeed new carpet? Then don't hesitate to visit Carpets of Arizona! We worked with Cheryl to help us pick the right carpet for our living room and couldn't be happier with the personalized service she provided. Cherly patiently responded to all of our questions and concerns without trying to 'upsell' us, and followed up before, during and after installation. The installation itself was flawless. The team was on time, friendly, professional and made sure the area was prepped correctly and cleaned perfectly when they were finished. The project manager, Abel, even stopped by to check in mid-way through the installation, but Hector and Caesar clearly needed no supervision ... they were amazing! With that level of service, one would expect the price to be a bit higher, but it was actually less than the big box stores. And while most companies can barely meet customer expectations, Carpets of Arizona far exceeded mine ... by a lot! So if you're looking for new carpet, don't waste your time shopping around, do yourself a favor and just head over to Carpets of Arizona; you'll be glad you did! read less

Excellent experience with carpets of Arizona. We worked with Tyler who is the best! He is very helpful, Patient and not pushy. Just perfect! Their installers ( Jose, Luis,... read moreExcellent experience with carpets of Arizona. We worked with Tyler who is the best! He is very helpful, Patient and not pushy. Just perfect! Their installers ( Jose, Luis, Omar, Anthony) are also the best: highly skilled and hard working professionals. It is rare to find a company that really wants their customers to be happy with their purchases. In the end, their prices were much lower than the big home improvement stores and included installation and furniture moving without any hidden fees.(unlike the big home stores) we highly recommend carpets of Arizona. read less

Love my carpet! Thanks for the great job! Working with Cheryl and your install staff was wonderful! Everyone was so helpful and professional. Cheryl went above and... read moreLove my carpet! Thanks for the great job! Working with Cheryl and your install staff was wonderful! Everyone was so helpful and professional. Cheryl went above and beyond to help me give away furniture and I also appreciated the thank you note after the install. You all do great work! Thank you! read less

Great customer service from the showroom to the installation. Thank you for a great experience overall!

I couldn't be happier with my experience at Carpets of Arizona. Elizabeth greeted me at the store and walked me through good carpet options based on my needs. She also... read moreI couldn't be happier with my experience at Carpets of Arizona. Elizabeth greeted me at the store and walked me through good carpet options based on my needs. She also let me take some samples home in advance of my measurement appointment to help with my decision. At the appointment, she again walked me through my options and offered her expertise while at the same time not pressuring me at all. After making my decision, I promptly received a call from Jen to schedule my installation (which was in less than 2 weeks!). On installation day, Hector and his team arrived early and worked quickly and efficiently. The final result exceeded my expectations. Weeks later I'm still in love with the look and feel of my new carpet. My only regret is that I didn't call Carpets of Arizona sooner! read less

Working with Jesse to get our selection or carpet figured out and measuring the entire house was no small feat! We met with him a number of times long before... read moreWorking with Jesse to get our selection or carpet figured out and measuring the entire house was no small feat! We met with him a number of times long before our installation date was even scheduled. He was patient, helpful and never pushy. Really appreciated the coordination from him and Jennifer. Were the rubber meets road (or carpet meets the sub-flooring!) is with the installation. There was an unavoidable personnel issue that delayed the start of our installation by a couple hours but Jennifer was very communicative and apologetic (even though she couldn't control an employee having a seizure). The crew showed up and immediately went to work. Joseph was our installer and was very effective with his crew - he clearly was experienced and was able to direct his team around. They too were responsive and respectful. They carefully moved all our furniture around and were open to my guidance on the more delicate items or even how we wanted the rooms put back together. On the final day of installation (a Friday night), they stayed until almost 9 pm to get the job done. They cleaned up everything in the house, did a final walk through with us and did not leave anything behind. The installation did cause a small issue on the flashing on the stairs but Carpets of Arizona has been more than helpful getting that repaired at no charge. For reference, our home is 4300+ sq ft and we replaced carpet in 10 rooms/spaces, stairs, hallway and all the closets (except master). The installation took 3 days. The carpet quality is top notch and everyone at the company communicates well. We are very happy with the work and would highly recommend them to friends and family! read less

Very helpful